Important emails have been incorrectly marked as spam, can you do something about this?

The Office of IT and Digital Infrastructure is very much aware that there are sometimes false positives during spam filtering. In some cases, correct e-mail is marked as spam, and in other cases, actual spam won't be tagged as such.

We monitor all reported cases and make sure to adjust settings on an ongoing basis. This allows us to capture and block surprisingly large amounts of junk mail that do not have to be handled by each person individually.
With that said, the spam filter uses AI (artificial intelligence) to detect spam, which isn't always an easy task.

The easiest solution is to always review your spam folder to make sure that a legitimate email hasn't ended up there by mistake.

It is important to report inaccuracies, both real emails that have ended up in spam and spam that have been missed, because the spam filter uses that information to learn all the time. Below you can read how to report any inaccuracies.

Report a message in Outlook

If you use Outlook to read your email, you can easily report a message as "Junk" or "Not Junk" and then the information will be sent to Microsoft and you'll help improve filtering in the future.

To report a message in Outlook, click the "Report message" button.
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And then on "Not Junk", "Junk" or "Phishing",depending on what you want to report.
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Report a message in

If you read your email via, you can mark the message as "Not spam." By doing this, you will help improve filtering in the future.

  • Click on 3 dots mailets in the higher corner
  • Click Report Message
    Select "Not Junk", "Junk" or "Phishing", depending on what you want to report. (see picture below)
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