If you have different Microsoft accounts, such as a private Hotmail/Outlook account or a Microsoft 365 account with your employer, there may sometimes be a conflict between those accounts that prevents you from signing in. The error message you receive looks similar to the following:
It can read: "AADSTS90100: login parameter is empty or not valid", "AADSTS165000: Invalid Request: The request tokens do not match the user context." or "AADSTS90019: No tenant-identifying information found in either the request or implied by any provided credentials."
This problem can be solved in different ways:
Method 1
The first thing you can do is go to https://office.microsoft.com and see if you can switch to your @du.se account.
Method 2
Try signing in with a different browser
Method 3
Try logging into a private window. How to do this depends a little on which browser you are using:
- Microsoft Edge: Browse InPrivate in Microsoft Edge
- Google Chrome: Browse in private - Computer - Google Chrome Help
- Firefox: Private Browsing - Use Firefox without saving history | Firefox Help (mozilla.org)
- Safari (Mac): Use Private Browsing in Safari on Mac - Apple Support
Method 4
Some browsers offer the ability to separate your different accounts into different profiles in your browser. How to do this depends on the browser you are using: